Product Refunds & Returns
Overview & Scope
These are our general rules for refunds and returns. They apply to:
• Physical products
• Digital / downloadable products
• Membership / access-based digital content
Physical Products (including but not limited to - books, plushies, back pack, games, bands)
• If a physical product is faulty, not as described, or doesn’t do what it was supposed to do, you are entitled to a full refund, repair, or replacement.
• You must notify us of faults within a reasonable time.
• Full Refund: We offer a full refund for physical products returned in new and unused condition within 14 days from the date of purchase.
• Return Delivery Fees: Any return delivery fees are the responsibility of the buyer. We recommend using a trackable and insured shipping method to ensure the safe return of your item.
• Restocking Fee: A £5 restocking fee will apply to returned physical products.
Digital / Downloadable Products & Membership Access
Here’s how our refund / cancellation rules work for digital content:
• When a digital product is delivered to you (for example, by email or by being made available immediately for download or access), it will generally be non-refundable, whether accessed fully or partially, except in cases of fault or as otherwise required by law.
• If the product is hosted in a secure membership portal and you have not accessed it at all, you may request a refund within 14 calendar days of purchase.
• If you access the membership portal in any way (view content, download files, log in, etc.), your right to a refund is lost.
• If the digital content is faulty, doesn’t match its description, or fails to meet the standards implied by law (e.g. satisfactory quality, fitness for purpose), you may be entitled to remedies — repair, replacement, price reduction, or refund — under the Consumer Rights Act 2015.
• Under the Consumer Contracts Regulations 2013, you typically have a 14-day “cooling off” period, but this right may be lost once download or streaming begins — provided you gave express consent and acknowledged that once the download starts you lose your right to cancel.
• An exception is when a particular offer includes a trial period or an explicit money-back guarantee. In such cases, we will honour the terms of that offer (i.e. we will refund under the stated conditions).
• By completing your purchase, you confirm that you understand and accept this policy.
How to Request a Refund
• To request a refund, email us at [email protected] within the relevant time period (14 days for qualifying physical or digital products, as above, or as specified in a special offer).
• Please include your order number, the product name, purchase date, and reason for refund.
• If we agree you are eligible, we will issue a refund without undue delay, and in any event within 14 days of our agreement to issue a refund.
• Refunds for physical products will only be processed once the product is returned within the 14 day time period, and the condition is verified as new and unused.
Exceptions & Important Notes
• We cannot offer refunds for digital content that has been delivered (emailed or available for download) or accessed, except in the cases above (fault, statutory remedies, special guarantees).
• If a special trial or money-back guarantee is offered, that will override the default “no refund after access” rule, but only within the exact terms of the offer.
• Your statutory rights (e.g. for faulty or non-conforming digital content) cannot be limited by these terms. Even if the content is non-refundable under policy, if it’s defective or fails to match descriptions, you may still have a legal right to a refund or other remedy.
• We may refuse a refund if misuse, abuse, or breach of terms occurred.
Registration Terms & Conditions for Online Trainings, Retreats & Events
Certification Qualification (if applicable to your booking):
• The 6-session MSC programme does not meet the prerequisites for the CMSC MSC Teacher Training with the Center for MSC (CMSC).
• The 8-session MSC programme qualifies as one of the prerequisites for the CMSC MSC Teacher Training. A minimum of six sessions (of the eight) must be attended for certification of attendance.
• The 5-day MSC silent retreat qualifies as one of the prerequisites for the CMSC MSC Teacher Training.
Cancellation:
• In the event that you need to cancel, and we hope you won't need to, please do so as soon as possible in writing to [email protected].
• In the event that we need to cancel, and we hope we won't need to, we will do so as soon as possible and offer you a transfer place to a later Kind Mind Academy programme or a full refund.
Refund Policy:
• 25% course fee is the non-refundable deposit at time of registration.
• 75% course fee refunded for cancellations 30 days or more prior to course start.
• 50% course fee refunded for cancellations 14 days prior to course start.
• No refund for cancellations made within 7 days of the course start.
• If you wish to gift your place, you are welcome to do so by arrangement. Please contact [email protected].
• This booking is non-transferable to another course or programme.
Payment Plan:
• £75 non-refundable deposit paid immediately to secure registration.
• Outstanding balance to be paid in full before the completion of the programme/retreat/event.
• Recurring payments made to the nominated bank account OR via debit or credit card.
• Failed payments will incur a £25 admin fee per iteration.
Participant Numbers:
• Please note, a minimum number of participants are required for the programme to be viable. If in the instance these numbers are not reached for your chosen course, we will contact you with alternative dates. If these dates are not possible for you, a full refund will be offered.
o 6-session MSC Training – 10 participants
o 8-session MSC Training – 10 participants
o 5-day Retreats – 8 participants
o Mini Retreats – 8 participants
o Self-Compassion Book Club – 12 participants
Contact:
• If you require assistance or have any concerns, please contact us via email: [email protected].
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Last updated 11 October 2025