Physical Products (including but not limited to - books, plushies, back pack, games, bands)
• Full Refund: We offer a full refund for physical products returned in new and unused condition within 30 days from the date of purchase.
• Return Delivery Fees: Any return delivery fees are the responsibility of the buyer. We recommend using a trackable and insured shipping method to ensure the safe return of your item.
• Restocking Fee: A £5 restocking fee will apply to returned physical products.
• Requesting a Refund: In the event that you need to arrange a return, and we sincerely hope this won't be necessary, please do so as soon as possible by writing to [email protected]. Please include your order details and the reason for the return, and our team will guide you through the return process.
• Refund Processing: Once we receive your returned item and verify its new condition, we will process your refund as promptly as possible. Refunds will be issued to the original payment method used during the purchase.
Digital Downloadable Products
• Non-refundable: Digital downloadable products (including eBooks, online courses, audio files, etc.) are non-refundable once they have been downloaded in full or partially. By completing your purchase, you confirm that you understand and accept this policy.
Registration Terms & Conditions for Online Trainings, Retreats & Events
Certification Qualification (if applicable to your booking):
• The 6-session MSC programme does not meet the prerequisites for the MSC Teacher Training with the Center for MSC (CMSC).
• The 8-session MSC programme qualifies as one of the prerequisites for the CMSC MSC Teacher Training. A minimum of six sessions (of the eight) must be attended for certification of attendance.
• The 5-day MSC silent retreat qualifies as one of the prerequisites for the CMSC MSC Teacher Training.
Cancellation:
• In the event that you need to cancel, and we hope you won't need to, please do so as soon as possible in writing to [email protected].
• In the event that we need to cancel, and we hope we won't need to, we will do so as soon as possible and offer you a transfer place to a later Kind Mind Academy programme or a full refund.
Refund Policy:
• 25% course fee is the non-refundable deposit at time of registration.
• 75% course fee refunded for cancellations 30 days or more prior to course start.
• 50% course fee refunded for cancellations 14 days prior to course start.
• No refund for cancellations made within 7 days of the course start.
• If you wish to gift your place, you are welcome to do so by arrangement. Please contact [email protected].
• This booking is non-transferable to another course or programme.
Payment Plan:
• £75 non-refundable deposit paid immediately to secure registration.
• Outstanding balance to be paid in full before the completion of the programme/retreat/event.
• Recurring payments made to the nominated bank account OR via debit or credit card.
• Failed payments will incur a £25 admin fee per iteration.
Participant Numbers:
• Please note, a minimum number of participants are required for the programme to be viable. If in the instance these numbers are not reached for your chosen course, we will contact you with alternative dates. If these dates are not possible for you, a full refund will be offered.
o 6-session MSC Training – 10 participants
o 8-session MSC Training – 10 participants
o 5-day Retreats – 8 participants
o Mini Retreats – 8 participants
o 12-session Book Club – 12 participants
Contact:
• If you require assistance or have any concerns, please contact us via email: [email protected].
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Last updated 06 March 2025